Knowledge Base

Reseller Platform documentation for system owner, resellers, and hotspot customers.

Getting Started Roles & Permissions Reseller Operations Routers & Hotspots Payments (EcoCash / Pesepay) Vouchers Troubleshooting

Getting Started

How voucher WiFi works (high-level)

High-level flow from voucher sale to customer internet access.

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What Fair Haven Reseller Platform is

Fair Haven is a reseller platform where one system owner controls routers while resellers sell vouchers and earn commission.

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Roles & Permissions

Customers (end users)

Customer expectations on captive portal and voucher usage.

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Resellers

What resellers can do and what they cannot change.

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System Owner (platform admin)

Responsibilities and authority of the platform administrator.

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Reseller Operations

How commission works

How commission is calculated and reported to resellers.

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How resellers top up / wallet

Wallet top-up flow and where balance is used.

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How to sell vouchers (SMS + portal)

Voucher selling options via dashboard portal and SMS-assisted workflows.

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Routers & Hotspots

Common router issues

Frequent router-side causes of stale sessions or access problems.

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Router onboarding (system-owned routers)

Router onboarding model where infrastructure is controlled by the system owner.

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What routers report (AAA sessions / accounting)

What session and accounting data routers must send to keep dashboards accurate.

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Payments (EcoCash / Pesepay)

Buy voucher flow

Expected customer payment flow in captive purchase.

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Payment pending / approved / failed behavior

Canonical payment states and customer-facing behavior.

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What users should see (NO “Unknown response”)

Deterministic payment status messaging that never exposes unknown response text.

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Vouchers

Expiry / exhaustion explanation

Difference between expired and exhausted vouchers.

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Generate voucher

Voucher generation flow and required confirmation checks.

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Voucher validity rules

How time/data constraints define voucher usability.

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Troubleshooting

AAA sessions not updating

How to diagnose stale session dashboards.

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Checklist for customers stuck in captive login loops.

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Payment issues

Diagnosis for pending, failed, or delayed payment completion.

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Legacy / Archive

Getting Started with Fair Haven Cloud

Welcome to the Fair Haven Cloud Knowledge Base. Here you'll find helpful articles, guides, and answers to common questions about our cloud services.

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How Fair Haven Cloud Works

Learn how Fair Haven Cloud operates, its architecture, and how it helps manage your network infrastructure and VPN services.

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How to Sign Up for Fair Haven VPN

Step-by-step guide on how to sign up for Fair Haven VPN service and create your VPN account.

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Install WireGuard (Android / iPhone / Windows)

Complete guide on installing and setting up WireGuard on Android, iPhone, and Windows devices.

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Troubleshooting: Can't Open Login Page

Having trouble accessing the login page? Follow these troubleshooting steps to resolve the issue.

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Troubleshooting: Payment Issues (EcoCash/Pesepay)

Having trouble with EcoCash or Pesepay payments? Follow these steps to resolve payment issues.

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Troubleshooting: Voucher Not Working

If your voucher is not working, follow these troubleshooting steps to resolve the issue.

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Wallet & Payouts (Fair Haven Payment Gateway)

EcoCash/Pesepay sales are credited to your wallet net of the 20% platform fee.

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Why Transport / Mobile Data Is Required

Learn why Transport/Mobile Data is required for VPN connections and how to enable it.

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