Fair Haven Cloud
Knowledge Base
Reseller Platform documentation for system owner, resellers, and hotspot customers.
Getting Started Roles & Permissions Reseller Operations Routers & Hotspots Payments (EcoCash / Pesepay) Vouchers Troubleshooting

Getting Started

How voucher WiFi works (high-level)
High-level flow from voucher sale to customer internet access.
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What Fair Haven Reseller Platform is
Fair Haven is a reseller platform where one system owner controls routers while resellers sell vouchers and earn commission.
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Roles & Permissions

Customers (end users)
Customer expectations on captive portal and voucher usage.
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Resellers
What resellers can do and what they cannot change.
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System Owner (platform admin)
Responsibilities and authority of the platform administrator.
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Reseller Operations

How commission works
How commission is calculated and reported to resellers.
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How resellers top up / wallet
Wallet top-up flow and where balance is used.
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How to sell vouchers (SMS + portal)
Voucher selling options via dashboard portal and SMS-assisted workflows.
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Routers & Hotspots

Common router issues
Frequent router-side causes of stale sessions or access problems.
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Router onboarding (system-owned routers)
Router onboarding model where infrastructure is controlled by the system owner.
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What routers report (AAA sessions / accounting)
What session and accounting data routers must send to keep dashboards accurate.
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Payments (EcoCash / Pesepay)

Buy voucher flow
Expected customer payment flow in captive purchase.
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Payment pending / approved / failed behavior
Canonical payment states and customer-facing behavior.
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What users should see (NO “Unknown response”)
Deterministic payment status messaging that never exposes unknown response text.
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Vouchers

Expiry / exhaustion explanation
Difference between expired and exhausted vouchers.
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Generate voucher
Voucher generation flow and required confirmation checks.
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Voucher validity rules
How time/data constraints define voucher usability.
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Troubleshooting

AAA sessions not updating
How to diagnose stale session dashboards.
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Login loops (customer)
Checklist for customers stuck in captive login loops.
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Payment issues
Diagnosis for pending, failed, or delayed payment completion.
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Legacy / Archive

Getting Started with Fair Haven Cloud
Welcome to the Fair Haven Cloud Knowledge Base. Here you'll find helpful articles, guides, and answers to common questions about our cloud services.
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How Fair Haven Cloud Works
Learn how Fair Haven Cloud operates, its architecture, and how it helps manage your network infrastructure and VPN services.
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How to Sign Up for Fair Haven VPN
Step-by-step guide on how to sign up for Fair Haven VPN service and create your VPN account.
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Install WireGuard (Android / iPhone / Windows)
Complete guide on installing and setting up WireGuard on Android, iPhone, and Windows devices.
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Troubleshooting: Can't Open Login Page
Having trouble accessing the login page? Follow these troubleshooting steps to resolve the issue.
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Troubleshooting: Payment Issues (EcoCash/Pesepay)
Having trouble with EcoCash or Pesepay payments? Follow these steps to resolve payment issues.
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Troubleshooting: Voucher Not Working
If your voucher is not working, follow these troubleshooting steps to resolve the issue.
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Wallet & Payouts (Fair Haven Payment Gateway)
EcoCash/Pesepay sales are credited to your wallet net of the 20% platform fee.
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Why Transport / Mobile Data Is Required
Learn why Transport/Mobile Data is required for VPN connections and how to enable it.
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