Why Transport/Mobile Data Is Required for VPN

To activate and use Fair Haven VPN, you must have Transport/Mobile Data enabled on your device.

Why Wi-Fi May Not Work

Some Wi-Fi networks and captive portals (like those in hotels, airports, or public spaces) may block VPN connections. This is a common security measure that prevents VPN traffic from bypassing network restrictions.

Common Scenarios

• Public Wi-Fi Networks: Many public Wi-Fi networks block VPN connections to prevent users from bypassing content filters or accessing restricted content.
• Captive Portals: Networks that require login pages (hotels, cafes, airports) often block VPN traffic until authentication is complete.
• Corporate Networks: Business networks may have firewall rules that block VPN protocols.

Solution

• ✅ Reliable VPN connection
• ✅ No interference from Wi-Fi network restrictions
• ✅ Consistent access to your VPN service
• ✅ Better performance and stability

How to Enable Mobile Data

Android Devices

1. Open Settings
2. Go to Network & Internet or Connections
3. Enable Mobile Data or Data Usage
4. Ensure Wi-Fi is disabled or VPN is set to use mobile data

iOS Devices

1. Open Settings
2. Tap Cellular or Mobile Data
3. Enable Cellular Data
4. You can also disable Wi-Fi temporarily while using VPN

Best Practices

• Always enable Mobile Data before activating VPN
• Disable Wi-Fi if you experience connection issues
• Use Mobile Data for initial VPN setup and configuration
• Switch to Wi-Fi only after VPN is established (if your network allows)

Need Help?

If you continue to experience issues:

• Contact Support: support@fairhaventech.net
• Phone: +263 71 379 9312
• Contact Form: Contact Us